Terms and fit guarantee

Made for you

Every garment is cut and stitched to the measurements you confirm. Before cutting, a tailor reviews them and may contact you if a number looks wrong. The sketch and try-on show the design, not the exact fit.

Price and payment

The price shown at checkout includes GST, fabric and stitching. Your invoice (or receipt) is on your order page. If online payment is not offered, our team contacts you to arrange payment, and your order is made once payment is agreed.

Making time and delivery

Your garment is made in about 10 days after your order is confirmed, then shipped. Your order page shows each step. Delivery times depend on the courier and your location.

Changes and cancellation

You can change or cancel your order free until it is cut: contact us with your order number. Once the fabric is cut, the garment is made for you alone and can't be cancelled.

Fit guarantee

If your garment doesn't fit, tell us from your order page within 30 days of delivery. Say where it doesn't fit and, if you can, add corrected measurements. We then alter it free, or remake it free if it can't be altered. We tell you how to send it back.

The guarantee covers fit: chest, waist, hip, shoulders, neck, sleeves, armholes and length. It does not cover a change of mind about the design, fabric or colour, or damage from wear, washing against the care label, or alterations made elsewhere.

Your fabric

If we agree to make a garment from fabric you send, we take care cutting it, but we can't replace your fabric if it shrinks, runs or tears.

Contact

Questions about an order: use the "Ask us" button on the home page or reply to your order updates.